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FAQ

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
    All orders placed before 5pm EST ship the same day, you will receive a shipping confimation email. We strive to deliver all packages in under 3 business days!
  • HOW DO I RETURN AN ITEM?
    HazMat goods are not returnable. Kindly refer to our Terms & Conditions for more information about handling the product.
  • WHAT IS YOUR REFUND POLICY?
    A refund will be issued to your original payment method as soon as your returned package arrives at our warehouse. Please allow up to 5 business days for the refund to show up on your account.
  • DO YOU OFFER WARRANTY ON YOUR PRODUCTS?
    We stand behind product quality and assurance. If there is any quality control issue, please don’t hesitate to reach us at support@marzwhip.com
  • CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
    Yes, only if the order has not yet left our warehouse, please contact support@marzwhip.com to cancel.
  • CAN YOU SHIP TO A P.O. BOX?
    Yes we can ship to a P.O. box but please understand that the delivery time will be delayed as P.O. box shipping has to go through the post office which is generally slower.
  • CAN I PLACE A BULK ORDER WITH A LARGER QUANTITY?
    We welcome orders of any size, ranging from individual packages to pallets and even containers. If you're interested in becoming a distributor, please visit our dedicated wholesale page.
  • HOW LONG UNTIL MY ORDER IS SHIPPED?
    We offer same day shipping on all orders mon-sat placed before 5pm EST. Any order placed after 5pm will be shipped the following day.
  • WILL MY CANNISTER COME WITH A PRESSURE NOZZLE?
    Yes, every Marz tank comes with a pressure nozzle!
  • Where is the pick up location?
    All pick up orders must be picked up from 43763 van dyke ave, sterling heights mi. 9-10pm Mon - Sat and 11-9pm Sunday!
  • How can i get products shipped?
    Our only shipping option is by freight and the minimum order for freight shipping is half a pallet (starting around $2000). When placing a freight order you will receive discounted pricing! transit time is 1-5 days.
  • Do i need to be a business to place a wholesale order?
    No with our current promotions we are offering wholesale pricing to the public! Take advantage of these never before seen prices!
  • I'm interested in placing a wholesale/bulk order!
    Please send a text message over to our sales team lead at 586-244-7568. He or someone on our sales team will help you place the order.
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